Our bank details

Operation Shoebox
Nedbank, Mutualpark
Savings Account
Universal Branch code: 198765
Account number: 2002524203

Contact Details

Email: admin@operationshoebox.co.za
Fax: 0866 501 290

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  1. Can I meet the child I have sponsored?
  2. How much money should I spend on my box of joy?
  3. Do you check the contents of the boxes?
  4. What is a 'generic' box?
  5. Can I attend a Christmas Tree event?
  6. I'd like to donate money to Shoebox. How do I do this?
  7. My company would like to sponsor one of the Christmas tree events?
  8. I'd like to help with the sorting and distribution of the boxes?
  9. What size is a standard shoebox?
  10. I've come across more than one shoebox project in Cape Town - are you all part of the same crowd?

1. Can I meet the child I have sponsored?

Where possible. Such a meeting would take place via one of our Christmas Tree events. Details of  these events are posted on our Facebook fan page. You will be required to complete an indemnity form and provide proof of ID.

2. How much money should I spend on my box of joy?

Please do not spend more than R250 on the contents of a shoebox. Rather 'adopt' another child and spread the love.

3. Do you check the contents of the boxes?

Yes, we do. This is why we ask you to close the box with ribbon or string. We will seal the boxes ourselves before they are dispatched. We reserve the right to repack boxes that do not comply with standard size restrictions (see question 9) and will remove items such as glue, scissors and toy weapons as we ask that these not be included.

4. What is a 'generic' box?

The charities that benefit from Shoebox submit their lists in June. These are often transient communities with children moving in and out all the time. Generic boxes are used in instances when a new child arrives just before the drop off. There can be nothing worse than having one child left out. It is also true that sometimes sponsors are unable to meet their commitments. In instances like this, generic boxes are used to make up the shortfall. We use leftover generic boxes as birthday gifts for the Shoebox children during the year.

5. Can I attend a Christmas Tree event?

Yes you can. Details of all Shoebox events are posted on our Facebook fan page. You will be required to complete an indemnity form and provide proof of ID.

6. I'd like to donate money to Shoebox. How do I do this?

Our bank details:
Operation Shoebox
Nedbank, Mutualpark
Universal Branch code: 115209
Account number: 2002524203

Please be sure to email proof of payment to admin@operationshoebox.co.za if you would like a letter of thanks. Please include your name and surname, postal address and contact number on the email.

7. My company would like to sponsor one of the Christmas tree events?

Great! Please email us.

8. I'd like to help with the sorting and distribution of the boxes?

We are always on the lookout for volunteers to help with moving the boxes from the various drop-off points to a central sorting hub where the boxes will be checked and sorted before being distributed.

The sorting takes place on Saturdays in November. If you are keen to sign up, please visit our events page and RSVP.  We will then be in touch closer to the time.

We will be adding the Christmas Tree events where the boxes are distributed in November and December.  Again, the details will be listed on our events page. Attending a Christmas Tree event will require positive proof of ID  and the completion of an indemnity form.

9. What size is a standard shoebox?

A standard shoebox is 305 x 155 x 90 mm in size.  Click here to see a picture of what that looks like.

10. I've come across more than one shoebox project in Cape Town - are you all part of the same crowd?

No, we are not. Operation Shoebox is an independent, accredited non-profit organisation. 
We focus exclusively on children's charities in Cape Town. Our marketing material, flyers, website and other collateral all carries our name, our very distinctive ribbon device logo and our NGO number. If it doesn't say 'Operation Shoebox' then it's not us.

If in doubt, please email us.